Click for more information on this process. On, customers have the option to share multiple videos. Ĭustomers can share videos by accessing their Ring account, either through the Ring app, or. Click for more details about customer video retention. Ring retains such videos in accordance with the retention period set by the customer. The subscription enables customers to set the retention period for their Ring device video recordings. Ring has access to videos captured by a Ring device only if the user has a current Ring Protect subscription (including a free trial) that was in place at the time of the event. “Content” means the content of data files stored in a user’s account such as videos and recordings of customer service calls. “Non-content” means user information such as name, address, email address, billing information, date of account creation, and certain purchase history and service usage information. Requests must be submitted through the Amazon Law Enforcement Request Tracker (ALERT). We may produce non-content and content information in response to valid and binding search warrants.

We do not produce content information in response to subpoenas.

Ring distinguishes between content and non-content information. Ring rejects requests that do not provide sufficient information to locate responsive records. For example, Ring would object to a subpoena requesting a list of all Ring device locations in a city. Ring objects to legal requests it determines to be overbroad or inappropriate. Ring does not disclose user information in response to government demands (i.e., legally valid and binding requests for information from law enforcement agencies such as search warrants, subpoenas and court orders) unless we're required to comply and it is properly served on us. These guidelines are intended for use by law enforcement when seeking information from Ring LLC, or its subsidiaries (“Ring”).

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